Grievance Redressal
Mr. Bikash Harlalka is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Name: Mr. Bikash Harlalka
Email: harlalkabikash@yahoo.in
Phone: +919864154320
Office Address: 201, Second floor,Parmeshwari Building ,Chatribari, Guwahati, Assam 781001
Complaints or grievances may be submitted through any of the following channels:
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned person | Within 7 – 15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated Person | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
Escalation Matrix
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | | harlalkabikash@yahoo.in | +91 98641 54320 | Email / Phone / In person | Ack: 3 days Resolve: 7 – 15 days |
| Level 2 | Designated Partner harlalkabikash@yahoo.in | Email / In person | 14 working days |
| Level 3 | Concerned AMC Provider | As per AMC grievance policy | As per their policy |
All complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.
Complaints are acknowledged and addressed in a timely manner, depending on the nature and complexity of the grievance.
If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization.
Investors may also approach the following platforms:
Investors may also contact the respective product provider (such as Asset Management Company or other intermediaries) as per their grievance redressal mechanism.
This grievance redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.
At Bhagwati Investments, we believe long-term financial journeys are built on understanding people, maintaining transparency, and staying focused on the fundamentals.
read more
Bikash Harlalka | AMFI Registered Mutual Fund Distributor | ARN-65542 | Initial Registration: 15 June 2008 | Validity: 14 June 2028