Grievance Redressal

Mr. Bikash Harlalka is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: Mr. Bikash Harlalka
Email: harlalkabikash@yahoo.in
Phone: +919864154320
Office Address: 201, Second floor,Parmeshwari Building ,Chatribari, Guwahati, Assam 781001

How to Submit a Complaint

Complaints or grievances may be submitted through any of the following channels:

    • Email to the registered email address
    • Submission through the website contact form
    • In person at the registered office
    • Any other officially communicated channel
Complaint Resolution Process
Step Action Responsibility Timeline
1 Complaint received and logged GRO / Office team Day 0
2 Written acknowledgement sent to investor GRO Within 3 working days
3 Investigation and resolution GRO + concerned person Within 7 – 15 working days
4 Response communicated to investor GRO Within 7 working days
5 If unresolved, escalation to senior partner Designated Person Within 15 working days
6 Complaint closure and feedback GRO Upon resolution

Escalation Matrix

LevelContactModeTimeline
Level 1harlalkabikash@yahoo.in | +91 98641 54320Email / Phone / In personAck: 3 days Resolve: 7 – 15 days
Level 2Designated Partner harlalkabikash@yahoo.inEmail / In person14 working days
Level 3Concerned AMC ProviderAs per AMC grievance policyAs per their policy
Complaint Handling

All complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.

Complaints are acknowledged and addressed in a timely manner, depending on the nature and complexity of the grievance.

Escalation Mechanism

If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization.

Investors may also approach the following platforms:

Investors may also contact the respective product provider (such as Asset Management Company or other intermediaries) as per their grievance redressal mechanism.

Note

This grievance redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.