Grievance Redressal

Mr. Bikash Harlalka is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: Mr. Bikash Harlalka
Email: harlalkabikash@yahoo.in
Phone: +919864154320
Office Address: 201, Second floor,Parmeshwari Building ,Chatribari, Guwahati, Assam 781001

How to Submit a Complaint

Complaints or grievances may be submitted through any of the following channels:

    • Email to the registered email address
    • Submission through the website contact form
    • In person at the registered office
    • Any other officially communicated channel
Complaint Resolution Process
StepActionResponsibilityTimeline
1Complaint received and loggedGRO / Office teamDay 0
2Written acknowledgement sent to investorGROWithin 3 working days
3Investigation and resolutionGRO + concerned personWithin 7 – 15 working days
4Response communicated to investorGROWithin 7 working days
5If unresolved, escalation to senior personDesignated PersonWithin 15 working days
6Complaint closure and feedbackGROUpon resolution

Escalation Matrix

LevelContactModeTimeline
Level 1harlalkabikash@yahoo.in | +91 98641 54320Email / Phone / In personAck: 3 days Resolve: 7 – 15 days
Level 2Designated Person harlalkabikash@yahoo.inEmail / In person14 working days
Level 3Concerned AMC ProviderAs per AMC grievance policyAs per their policy
Complaint Handling

All complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.

Complaints are acknowledged and addressed in a timely manner, depending on the nature and complexity of the grievance.

Escalation Mechanism

If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization.

Investors may also approach the following platforms:

Investors may also contact the respective product provider (such as Asset Management Company or other intermediaries) as per their grievance redressal mechanism.

Note

This grievance redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.